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127 posts categorized "Credit Unions"

June 17, 2014

There Are No "Quiet Exits" in the Payment Game

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by Ron Daly

By now, you've likely heard the news that the Approved Card, the prepaid financial product promoted by none other than Suze Orman, is shutting down. You probably remember a few years ago when much ruckus was raised over Orman's endorsement of this high-fee product.  Now, Orman is seeking to exit the payment space "quietly", according to the New York Times.

Trouble is, there's no such thing as a "quiet exit" in this space. Who would expect silence after such a loud and hotly-debated entrance? Suze claimed her card would be the beginning of a revolution. 

From The Daily Beast

Even so, the Money Navigator flap was a minor blip compared to the storm Orman ignited in January 2012. That’s when, declaring a “financial revolution,” she launched the Approved Card, a prepaid debit card backed by the Bancorp Bank, the top issuer of prepaid cards in the U.S. “You can always bank on me,” Orman announced during the accompanying promotional blitz.

Well, it would appear the revolution has come to a bitter end. And as far as "always banking" on Orman? That's officially false as of July 1, when the cards will stop working. As for all the critics Suze called "idiots" and publicly shamed for questioning her judgement, I imagine they feel vindicated when they read these words in the New York Times

It is unclear exactly why Ms. Orman’s venture is ending. A spokesman for Bancorp Bank, which ran the back-end systems for Approved, declined to comment, citing a policy of not making statements about its partners. Ms. Orman could not be reached for comment. The website for the card does not appear to have been updated recently, and as of Monday night, had no mention of the card’s status.

If that wasn't enough, my attempts at reaching the Approved Card website turned up an error page. Seems as though someone doesn't want to say anything...which says a lot.

I'm not trying to diminish Ms. Orman's record as a financial adviser; many people adore her and trust her advice implicitly. But I imagine she's going to have a heck of a time explaining what went wrong with the Approved Card to its now-unbanked users...if she bothers explaining at all.

There are no "quiet exits" in the game of payment and finance. If you don't want to do the talking, don't worry - the consumers will do it for you. 

June 09, 2014

Hole in Boat, Version 1.30.19 (Beta)

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by Ron Daly

I'm no Brother Grimm or Mother Goose or any other storyteller by trade, but I do have a little fable I'd love to share. It's about a group of bankers (or "credit-unioneers", in this case) that were sailing a large boat down a river.

The crew all worked very well together, but one day the first mate noticed something was out of the ordinary. For some reason, the ship was lower in the water than it had been the day before. The first mate called the rest of the crew together.

"We've got a problem," he said. "For some reason, the ship is lower in the water than it was a day ago..."

"Nonsense!" cried the helmsman. "This ship is sailing as high and fast as it ever was."

"I don't know...I think we should check for any holes in the boat."

After several hours of deliberation, the crew split up, searched the ship and found the hole. They reconvened on the deck. 

"Well, we need to plug the hole," said the first mate.

"Now, now, let's not get in a big hurry here...that's going to take a lot of time and energy. Do we have what it takes?" said the watchman.

"Yeah, and who's going to pay for all this?" said the helmsman.

"You know, I'm not entirely convinced this is that big of a problem. That hole's been there, what, one whole day and we still haven't sunk?" said the Captain.

The first mate was frustrated. He stomped his feet and huffed and puffed, insisting they had to act on the problem immediately. Finally, he got the crew to (reluctantly) agree to work on the issue. After a few hours of cobbling, they came up with a giant wad of chewing gum. When the gum gave way, they put their heads together yet again and came up with a big bag of corks to plug the hole. When the corks proved too loose, they settled on a broken barrel. They patched up the hole with several planks from the barrel which stopped the water from coming in and grew and shrunk with the other wood on the boat. 

As the crew observed their handy-work and congratulated themselves on a job well done, they noticed something very strange was happening. The sound of loud, rushing water echoed inside the hull. The crew cautiously peeked out of the porthole window and saw a large, rushing waterfall - and noticed they were only seconds away from the edge. With everyone's resources devoted to fixing the hole, there was no navigation, no steering, no planning, no nothing...

And then the ship went over the waterfall.

The End

I 'm pretty sure you get the point. Plugging one "hole" with any given technology only solves that problem. If there's no strategy for electronic users and mobile members, you're going over the falls. Arguing internally about whether or not technological steps forward can be taken or should be taken? That's quibbling. The question that should always be asked: "will this step forward be a step forward for members, too?"

I'll be conducting a webinar on Wednesday, June 11 at 2pm ET in conjunction with CUES. It's called:

Is Your Largest Branch Open for Business?
“eStrategy” for Today’s Financial Institutions

Won't you join us? We'll be talking about all the ways credit unions can enhance their electronic strategy and keep the ship sailing for years to come. Sign up today as a CUES member or register as a guest - the webinar is open to all. I hope to see you there.

May 20, 2014

Blue, Navy Blue

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by Ron Daly

I saw a story on today's CU Watercooler titled "World's Largest Credit Union is Getting Bigger". It would seem that Navy Federal, the biggest dog in the credit union pack, is expanding its reach by another 60 branches nationwide.

From the article:

To keep up with growing membership, which has risen 25 percent since 2012, the credit union is opening 60 new branches across the country by 2016.

And: 

This month, the credit union opened its first “technology concept branch” in Alexandria’s Potomac Yard, marking its 32nd area location.

Yowza. That's a lot of branches, especially when you consider that many banks (and some CU's) are closing branches by the dozen. I did a quick Google search for how many CU's had closed in Q1 of 2014 but didn't find much info. Banks closed 281 branches in Q1, roughing out to about three branches closed every day for three months.

Navy FCU is growing while other institutions are receding. They have the money, the members, and the momentum. I'm sure for a few CU's out there, it might seem like this level of service and growth is unattainable. It might make you feel blue...Navy blue. As blue as you can be.

Don't be! You shouldn't think of your credit union as standing shoulder-to-shoulder with Navy. With $58 billion in assets and this rate of growth, they're by far the largest CU in the world. The average CU has $149 million in assets and typically doesn't serve a group as large in scope as the Department of Defense, all Military branches and their respective families. It's apples and oranges. 

But there are ways of offering Navy Federal-level service to your members. Take a look at this passage from the Washington Post article above:

Instead of traditional teller lines, the 3,300-square-foot [technology concept branch] offers a more interactive experience [...] There are iPads and smartphones on hand to show members how to use the credit union’s mobile apps to make deposits, transfer money and check balances. A kids’ area includes electronic games about financial literacy.

The credit union’s newest members are typically between the ages of 18 and 34, Romano said, adding that they are interested in learning how to use new banking technology.

“When you join, we want to show you all of the different capabilities we have,” Romano said. “It’s sort of like when you buy a car and the [salesman] drives it around the neighborhood and shows you all the features.”

What a stellar idea! Show members first-hand how convenient your virtual branch - the branch you can keep growing, with no regard for real estate prices - really is. Offer them iPads and electronic doo-dads they can play with right there, in the branch, to see how easy they are to use. Give kids games they can play that show the value of the credit union's work. Show people how to use RDC, Online Banking, eStatements...everything. Give them a really good test drive and they'll be much happier.

If you don't have the people-power to get all this done in the first visit, consider using email to fill the gap. Make this discovery process part of the onboarding campaign. Do a great job of educating members on how well the virtual branch works and they won't have to beg you to open 60 new branches...they'll be satisfied with what you've got.

The world of credit union technology is often one of "Me, Too's." You don't have to outspend Navy Federal on branches and advertising to win new members or to keep your current members around. Often, it's as simple as showing them that membership with another CU (or being a customer at a bank) would be very much the same...except for the level of service and care your credit union is willing to provide. Technology gives you a level playing field. Good service gives you an advantage. That's true whether you have three branches or three hundred and ten.

April 08, 2014

From Now On, I'm Paying for Everything with Snow Tires.

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by Ron Daly

I was browsing through creditunions.com when I came across this story about a young man (or woman?) who is using GameStop as his bank. He buys video games in advance of their release with his paycheck, sells back the hold credit when he needs cash, and keeps the cycle going. GameStop holds his money, gives a little back, and affords him all the benefits of membership, including "exclusive content". 

I'm not a video gamer, so all the "pre-order" and "exclusive content" talk doesn't mean much to me. But I get what he's going for, and I love it! Gee, why didn't I consider that before now? I'm getting in on the action. I want to buy a few things on order and just hang on to them until I need their cash equivalent. Let's see, what's something I wouldn't mind having around the house or garage?

I got it! Snow tires!

It's the perfect scheme. I'm going to buy a few dozen sets of snow tires, pile them up in the garage, and return them to the manufacturer in mint condition when I'm short on cash! Who doesn't want a set of snow tires? They're so useful...when it's snowing, that is. And when it's not snowing, just put plants and stuff in them, I guess.

See? Why would anyone want to do business with a dumb old credit union or bank when we could just buy expensive things to establish an "account" with a store and then return them when we need...you know, real money.

Holy smokes...I think I just figured out how to make this thing even more simple. I'm just going to pay for things in snow tires! Naturally, everyone will accept snow tires. They'll have to invent new ATMs that dispense snow tires! The value depreciates a bit in the summer, but come the first blizzard this winter I'll be a rich man!

...Oh, wait, never mind. That's the dumbest thing I've ever heard.

We invented money because bartering is too hard. We invented deposit accounts so that your flimsy money had a place to stay safe, outside your home and not on your person. We invented deposit insurance to hedge our bets and to ensure that people's money would be safe. We invented ATMs so you could get the money quickly and debit so you didn't have to use cash and chip-and-PIN so you didn't have to worry about swiping away your identity. We keep improving this system by adding both security and convenience. Sure, you can quibble about inflation and bitcoin and Tetris and Mario, but we've got a good thing going here. Why would anyone opt-out?

The article I mentioned above outlines a few reasons why this misguided gamer might take a different approach to his finances.

This consumer expects branches to stay open later, he wants shorter lines, and he wants low to nonexistant fees. Many credit unions meet these demands, it's just a matter of informing the public. Financial education and community outreach are pillars of the credit union way, this poster is a prime example of a disenfranchised member who needs to be shown the light. With alternatives abound, awareness of the credit union and its connection to community is all the more important.

How strange that, in a world where you can search for anything with a few taps on a smart phone, this guy still couldn't find a credit union or bank that suited all his needs. Is it a failure of branding, of advertising, or of the system at large? Is distrust in and distaste with banks so prevalent that people will trust their hard-earned money to their favorite brands for safekeeping?

Until this guy gets a "no more sell-backs" notice, I'm guessing he'll keep at it. But good luck paying for an emergency car repair or an expensive bill with a bunch of X-Box games.

And I don't think I'm going to switch all my money over snow tires after all. I like my money like I like my history museums: government funded, easily accessible and full of pictures of bygone presidents.

February 19, 2014

What I've Learned About Shoveling

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by Ron Daly

If you've ignored every media outlet for the past week, you might not know that we've had a lot of snow in the DC Metro area. With a foot or more of snow comes the fun of sledding and snowmen...and the un-fun of shoveling.

The main roads get plowed and the sub-streets get plowed. My driveway, on the other hand, is entirely up to me. A cubic foot of snow weighs (roughly) ten pounds. Given the dimensions of my driveway, I was throwing around about 250 pounds over the course of a few hours. My aching back can vouch for me.

Here's what I've learned about shoveling: it's a pain in the butt. It makes you sore and tired and you can't really make a dent unless you have a few hours to spare. If you don't want to shovel, you have a few options:

1) A bigger, better shovel - My older snow shovel is nothing compared to my neighbor's. His has a weird curve that makes it easier on your back and shoulders. He paid a little more but he's done in half the time. 

2) A snowblower - I could theoretically get a snow blower and cut my workload by 90%. The problem there is that I don't get enough snow to justify the cost and I don't really have the room.

3) Outsource - I could hire guys to come shovel my driveway and walkway for me but that takes, you guessed it, more money.

Those are the options, least-costly to most-costly. I'm still weighing them out based on the winter we've been having, the amount of money I'm spending on ibuprofen and the room I have in my garage for more stuff that only gets used once or twice every year. I can only imagine how friends of mine who live in Wisconsin or Minnesota or Michigan are dealing with all this snow. Their cost-analysis spreadsheet looks a little different than mine because it's a problem they have to deal with a lot more frequently. 

One thing is clear to me: "do nothing" is out of the question. If I just decide to wait out the spring to melt the snow, everything will halt. We won't be able to drive to work or get our kid to her swim class. We won't be able to go to the store or invite people over to our home. We're stuck if I don't do something. I can't put the lives of everyone in my family on hold while I wait for the snow to melt.

When spring comes and the time is right, I'll make my move. But for now, I shovel. 

Want to know what else I learned about shoveling? It's a pretty good metaphor for the work we do in the credit union industry. Every day, people come to us looking for answers. We provide: 

  1. Information, so they can make informed decisions
  2. Enticement, so they know what we have to offer and see the value of same, and
  3. Services, so they can live their lives more fully with less hassle.

The tools are out there to provide all three. We can inform potential members, serve existing members and market more effectively to both. The tools exist and the methods exist. At DigitalMailer, we have clients that just need a "better shovel" - dependable technology that can handle small volume. Some clients opt for the "snowblower" - technology that can handle complicated tasks with ease and not much input. Others need manpower and consultation to get things done and to deal with the high volume of members. Different strokes for different folks, but they're all here because the small shovel wasn't moving the snow quickly and effectively.

The more members and potential members accumulate, the more we need to do something. We can do it ourselves with the tools we have but if the tools fall short, we need to either improve, upgrade or outsource. 

We can't afford to do nothing.

 

January 28, 2014

The State of Credit Unions in 2014, As Predicted by The "Crystal Ball" of Google

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by Ron Daly

Let's face it - Googling stuff is fun. It has been from the very beginning and it's still a hoot.

Sometimes, Google can show you the future. I decided to put Google's "crystal ball" capabilities to the test and see what 2014 had in store for the industry. I simply put

  • "In 2014, credit unions will *"
  • "In 2014, credit unions must *"
  • "In 2014, credit unions should *"

into the search bar and hit return. And voila! all the interesting tidbits about what the industry should focus on this year. Some highlights: 

"[Credit Unions] must focus on enhancing members’ cross-channel experiences, says Belinda Caillouet, chair of the CUNA Technology Council..."

"Charting Your Course Through 2014", creditunionsmagazine.com

Agreed. Members are leaning hard on technology and demanding more channels that work well with one another. That includes mobile apps, online banking and ATM/branch services that all play well together and stay up-to-date and easy-to-use.

"Financial marketers will be accountable for analyzing the real results of content marketing strategies in 2014. Because every channel ultimately affects all of the others, attribution modeling allows marketers to credit a specific ad or touch point along a sales funnel rather than just the last material viewed or clicked."

"Digital Marketing Trends for Banks and Credit Unions in 2014", TheFinancialBrand.com

Yep, right on the money. The technology we're using to sell to members is getting better and we can start making sense of data and offering products and services that make the most sense for each individual member.

“In the next 12 months, mobile will overtake online in terms of number of users. It already has more transactions."

"5 Mobile Trends to Watch in 2014", cutimes.com

I'll be interested to see the outcome of this one. Mobile's a big part of people's lives, but can credit unions rise to that challenge and create great mobile app experiences in the space of a year? A year, mind you, that's already down to eleven months as of Saturday of this week?

"In 2014, the trusted role of banks and credit unions as the collector of funds, provider of loans, processor of payments and advisor of financial relationships will continue to come under fire from non-traditional players including new financial organizations (neobanks), hardware providers, third party payment processors, and mobile app developers that merchants and consumers are using to chip away at the traditional financial services model."

"Top Ten Banking Trends for 2014", bai.org

More sharks in a still-pretty-small tank? This is the moment CUs have been waiting for — the moment to set themselves apart from the upstarts and prove they can be valued, trusted financial partners by offering sensible services and can't-be-beat member interactions.

"To experience loan growth in 2014, credit unions will need to originate significantly more consumer loans to offset the expected declines in mortgage originations."

"Marketing Overview and Data Report", catalyststrategic.org

I'm really curious about what kinds of loans credit unions will be promoting in place of mortgages (assuming they cut back on mortgage promotions, which some won't). Credit cards? Student loans? Where's the "heat" in lending in 2014?

“Looking ahead to 2014, credit unions can expect to see the CFPB expand its fair lending focus,” said Bundy. “The CFPB’s regulatory agenda unmistakably signals that fair lending will be a focal point of new rule making starting in 2014.”

"CUNA Mutual Group Anticipates Broader Regulatory Focus in 2014", cunamutual.com

"...The CFPB has the luxury in 2014 to move on to topics other than mortgages, such as overdraft, prepaid cards, Reg CC disclosures, and debt collection. To keep track of all of it, take advantage of various resources out there—besides NAFCU, and the CFPB, many law firms have compliance blogs and news alerts you can subscribe to for free. Knowledge is power, so grab on!"

"Credit union industry experts: What’s in store for 2014", cuinsight.com

I bundled those together for a reason: the CFPB will be stepping up its game in 2014. Credit unions will need to arm themselves with information, as mentioned in the second story. There are plenty of great resources out there, both free and paid.

Any other big predictions for this year? Leave them in the comments section.

January 02, 2014

Our Top Ten Posts of 2013

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by Ron Daly

With 2013 in the rear-view mirror, we wanted to take a look back at the year that was. There were plenty of stories that grabbed our readers' attention, from shakeups in leadership to advances in technology to new takes on the industry and where we're going.

Take a peek back at our top ten posts of 2013:

  1. Introvert Media - What "Private" Social Networks Tell Us About the Future of Online Sharing
  2. Watch out for the eStatement Police!
  3. Just One Presentation Taught Me Five Lessons
  4. eManners: What Does "Polite" Look Like Nowadays?
  5. Filson Calls for Cooperative NCUA
  6. Have You Ever Spent $1,000 on Candy?
  7. The Cooperative Trust Changes Hands - What Does That Mean for the Future?
  8. Why Didn't WE Think Of That?
  9. The Pocket Merger: Your Phone is Becoming Your Wallet. Will Your CU Be Prepared?
  10. Let's Cut Down the Theme Song and Get to the Bar.

We're always happy to have you here at the CU Soapbox. Stay tuned in 2014 - there's plenty more to come!

December 20, 2013

The Gifts You Give in Seconds are the Best Gifts of All

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by Ron Daly

Uh-oh, gang. I forgot to get a few gifts this year. Which is to say, all of them.

That's right, I took my own advice, skipped Black Friday, and didn't get a single present for anyone on my gift list. What on earth should I do now?!

I got it. I'll give them the Internet.

Well, no, not "the Internet". I'm just going to give my friends something digital instead of something physical. It's easier than ever to give someone a thoughtful gift that needs no wrapping, no exchanging and no batteries.

Let's start with...

• My Favorite TV Junkie: 

For the couch potato who has everything, here's a gift subscription to Netflix. Now they can watch TV all day long from any device or from the comfort of their living room.

• My Friend, The Frequent Flier:

I have friends that love to travel. Several airlines will let you buy miles for someone else. Even if you can't give them a full trip, you can take the sting out of their next outing by giving them a few thousand miles for a reasonable price.

• My Cousin, the Shop-aholic:

There are plenty of people, like my cousin, who thrill at the act of shopping more than the actual gifts on the other end. For her, an Amazon Gift Card that is applied automatically. She can shop til she drops, and in seconds.

• My Friend "Forgetful Frida"

Poor, poor Frida. She can't remember anything! That's why I treated her to Evernote Premium, a service that saves web pages, articles and images in a snap from your iPad, computer or phone. Hopefully she can use it to remember my gift.

• My neighbor, who's still not a credit union member

The poor guy...he just won't get with it! Fortunately, my credit union is offering a "refer a friend" program that gives me a bonus when he signs up. I'm adding a member to my credit union, getting $10 and helping a friend. It's a three-for-one!

• For Anyone, and For a Good Cause

This time of year, I think about our soldiers a lot. Even after they get home, they often need our help to recover, readjust and move forward. If you want to give a gift that will benefit the giver, the recipient, and a veteran, consider giving a gift to the Wounded Warrior Project. Use this form to give a gift in someone's name to this very worthy cause.

Phew! Now that my shopping's all taken care of, I can get back to my favorite holiday pastime: putting up my inflatable lawn ornaments and showing up my neighbors for our block's Christmas decoration content.

Merry Christmas from the CU Soapbox!

October 23, 2013

Just One Presentation Taught Me Five Lessons

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by Jimmy Marks

Recently, DigitalMailer sponsored the CU Water Cooler Symposium 2013. We went to Nashville to meet lots of cool people and see so many great presentations (I made one of my own, but I'm not bragging…there was a whole lot of great stuff on that stage).

The talk that really stuck with me? One that had nothing to do with credit unions or even with the finance industry...well, not the real finance industry, but a banker is involved.

The speaker was Tim Vandenberg, a teacher from Hesperia Unified School in Victorville, California. His talk? All about Monopoly. No, not a business monopoly - the game of Monopoly.

Tim Vandenberg - Monopoly Academy: Winning the “Game” of No Child Left Behind

Tim's talk was all about his use of Monopoly to teach math to 6th graders. His approach has turned dozens and dozens of kids from below-average learners (some of them counted on their fingers) into some of the highest-scoring students in the school, and even in his district. He's a passionate guy and his work speaks for itself. The night after his presentation, however, someone pondered aloud "What did that have to do with credit unions and finance?" The more I thought about it, the more profound Tim's talk became. I realized it wrapped up five lessons every credit union should consider.

  1. Regulation is tough, but it doesn't have to be a progress-killer - Tim developed his Monopoly-themed course as a way of challenging students and raising their math scores simultaneously. His school, like many in America, was left hurting with the implementation of "No Child Left Behind", an act that has done a lot of damage to American schools by emphasizing the importance of standardized tests instead of "real learning". Tim knew that the math scores would need to increase and that students would still need an intellectual challenge. His Monopoly/Math Camp did both.
     
  2. Mary Poppins was right - A "spoonful of sugar" helps the "medicine" go down. When I was a kid, I hated math. My teachers showed our class "School House Rock" to help us learn times tables and parts of speech. Songs and stories made it a lot easier to digest. Tim's approach has taught his students many hard-to-master math concepts, such as compound interest, principle, rent and real-estate. Gamification strikes again! And this time, to the betterment of students' test scores.
     
  3. Kids aren't dumb - Young people are often dismissed in the finance industry. Tim's students learn many important concepts quickly and can stack up against adults…one story Tim shared had a local bank teller come to him in tears, telling him his children were too fast with their math. Several of his students played exhibition matches with Monopoly Grand Champions (yes, there's a Monopoly Championship) and won against them. With proper instruction, kids can learn anything. So why aren't we doing more financial education at a younger age?
     
  4. "Never trust a smile" - Tim recounted a story in which he played the game with his students and one in particular called him out for taking advantage of a trade. "Never trust a smile," he told his student - a lesson that holds a lot of value, especially in finance. Sure, a friendly demeanor may put the consumer at ease, but if they ignore the terms they could get burned in the long run.
     
  5. Monopoly doesn't last forever - Apparently, there's a "proper way" to play Monopoly and an "improper way". The proper way takes about 90 minutes; the improper way takes all day, or even a full week. I suspect from my many years playing monopoly that I've never played "the proper way". 

That's five good lessons from one simple talk. Now, consider this - what would happen if you had attended and gleaned five good lessons from every single talk, of which there were thirteen? That would be sixty-five great lessons you could take with you, back to your credit union.

Why didn't you go again? And while we're at it, why aren't you already champing at the bit to go to CUWCS 2014 in Austin, Texas?

July 31, 2013

Watch out for the eStatement Police!

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by Ron Daly

Strangest thing happened to me. I got stopped by the eStatement Police on the way home for work the other day. They pulled me over to make sure that I could view my credit union's online electronic statements.

I was warned that there was a pretty stiff penalty if I couldn't prove that I could view the statement. Any citizen failing to prove that they could view that statement would immediately have their statements switched back to paper and, if the infraction was severe enough, they could cancel my credit union's insurance policy.

Not one to argue with an officer of the law, I quickly reached for my smartphone sitting on the console next to me and he quickly reached for his taser. Realizing that I moved to quickly to comply with his request I slowly raised my hands back to the steering wheel. As his hands came off the taser I asked if it was OK for me to reach back to my iPad in my briefcase in the back seat. With a wary nod and his hand back on the taser, he let me get the iPad. I turned on the device and prayed that I had a decent cell tower to access. Once online I hit Safari, logged into my credit union account and clicked on eStatements. Turning the screen around, I displayed my credit union statement, which seemed to instantly defuse the situation.

The officer made a note in his log and thanked me for complying with his request. Before he walked back to his car I politely asked him "what would have happened if I didn't have my smartphone or iPad to access my eStatements for him?" His response?

"We've been known to escort citizens home so they can prove, on their computers, that they weren't lying on their eStatement enrollment application." WOW!

 

What agency does the eStatement Police fall under? The U.S. Post Office? They would certainly benefit from converting everything back to paper and postage. Maybe they're some elite group of secret insurance networks? 

All I know is that they sure are a tough bunch, having to enforce a section of a law that just doesn't make sense. This is 2013 for God's sake. Even my car has internet access and can read emails and texts to me while I'm driving. Having to prove (and track) that a consumer can view an eStatement is just ridiculous but that seems to be the focus of the eStatement Police. Even if consumers enroll in your eStatements online, you still have to prove that they had the technology to view it...

DUH. 

Yet, the eStatement Police are hard at work looking for the last person on earth that can enroll in an online process and not prove that they can view an electronic statement. When they find them I've got a few old iPhones tossed in a drawer that they can have.

Don't get nabbed by the eStatement Police. Using our eStatement enrollment process gives you a "get out of jail free" card, no matter where the eStatement Police are coming from.

Please be sure to share any eStatement police story or crazy laws still on the books you've heard of in the comments section.